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Activity overview

Latest activity by Frankie
  • Frankie created an article,

    Code of Conduct

    Account Sharing We do not tolerate: Account sharing between family members, friends, colleagues or anyone interested in playing in the same profile.  Sharing your details will compromise your acc...

  • Frankie created an article,

    Couldn't find what you were looking for?

    You've searched far and wide and came up empty handed.Try changing the keywords you're using to look for your issue and make sure that the spelling is correct. Our search bar at the top will help w...

  • Frankie created an article,

    How to find your purchase receipts

    n case you have some purchase related issue or if our support agents request receipts for any other type of issue (i.e Deletion process), here are some links that might help you in retrieving your ...

  • Frankie created an article,

    Why refunds might take a long time

    Hi all! Whenever you request a refund, a process is initialized where we look into the information provided and the transactions made. Because of this, it might take a while until you actually get ...

  • Frankie created an article,

    I didn't receive my purchased items!

    If you did not receive the items from your recent purchase, please make sure to check the following:  Purchases might take up to 48 hours to be delivered to an account. We recommend restarting the...

  • Frankie created an article,

    Banned accounts

    My account was banned, help me!Your account was banned because it was associated with actions in breach of our Terms and Conditions. This may include, but is not limited to, actions such as account...

  • Frankie created an article,

    How to recover a lost account

    We're sorry to hear that you're here because you've lost access to your account. We understand how scary it can be to lose your progress in your favourite game - luckily, as long as your account wa...

  • Frankie created an article,

    How to delete a guest account

    Before you start to delete your guest account, please make sure you know exactly what you wish to do: Do you want to erase all data we have about you (your account statistics are still saved at ou...

  • Frankie created an article,

    How to delete your account and erase your data

    Although we'd love for everyone to be able to keep playing with us, we understand that there may come a time when you'd like to delete your account. In this article, we'll outline the steps you'll ...