My account was banned, help me!
Your account was banned because it was associated with actions in breach of our Terms and Conditions. This may include, but is not limited to, actions such as account sharing, modifying the game services, and/or other conduct which does not comply with the Rules.
Please note, permanent bans will not be revoked or removed.
If you have any queries relating to your ban, please read the Q&As below which may provide clarification on any queries you may have.
I just updated the game, is the ban related to the update?
No, bans and updates are not related.
I was banned but I didn’t use any 3rd party applications or transfer coins!
There are a variety of reasons why your account may have been banned, however in every case it will ultimately be due to a breach of our Terms and Conditions.
Please note that we have reliable detection systems in place which track suspicious behaviour, and if there is sufficient evidence available we will ban players to prevent the player from negatively impacting the game experience for other users.
I would like to see proof.
This is not a service that we offer for security reasons.
Someone else was playing with my account, it wasn’t me!
The security of each account is the responsibility of the owner as per the Terms and Conditions. Therefore, it is important for players not to share their login details with anyone or insert them into third party websites or applications.
But I received no warning!
We reserve the right to ban an account without it being previously flagged if such action is considered necessary in the circumstances.
Can I reopen my account, unlink it from Facebook or remove my email account?
If your account has been Permanently Banned it will not be re-opened or reset, and no personal details on the account can be changed. Your email, Facebook or Google account associated with the banned account cannot be used to create a new account.
Your account can be deleted if you make a valid deletion request, but due to security reasons, your email, Facebook or Google account will be still locked with the banned account. Please note that we have an overriding legitimate interest to process your data in this way and to maintain the integrity of our game services.